Shipping policy

Welcome to The Poeina Shop! We're delighted to serve you with our range of quality products. Here's everything you need to know about our shipping policy:

1. Order Processing Time:

  • All orders are processed within 3-5 business days after payment confirmation. Please note that orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer several shipping options to cater to your needs, including standard and expedited shipping.
  • Delivery estimates will be provided to you upon checkout, based on your location and the shipping method chosen.

3. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email or SMS (if provided). You can use this tracking number to monitor the status of your shipment.

4. Shipping Locations:

  • We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer support team.

5. Shipping Carriers:

  • We partner with trusted shipping carriers to ensure safe and timely delivery of your orders. 

6. Shipping Restrictions:

  • Certain products may have shipping restrictions due to their size, weight, or content. Please refer to the product description for any specific shipping limitations.
  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

7. Shipping Delays:

  • While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may cause delays. We appreciate your patience and understanding in such situations.

8. Order Confirmation & Updates:

  • Upon placing your order, you will receive an order confirmation email containing your order details. Please review this information carefully and contact us immediately if any changes are needed.
  • We will keep you updated via email or SMS regarding the status of your order, including confirmation, shipping, and delivery updates.

9. Shipping Support:

  • If you have any questions or concerns regarding your order's shipping, feel free to contact our customer support team. We're here to assist you and ensure a smooth shipping experience.

10. Shipping Policy Changes:

  • We reserve the right to update our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing The Poeina Shop! If you have any further inquiries, please don't hesitate to reach out to us. Happy shopping!